Frequently asked questions

How does shipping work?


We offer free UK shipping over £30. Please allow 1-2 business days for us to process your orders.




Can I buy a gift for someone from Hug the Earth?


Of course you can! A DIY kit is a wonderful gift for all occasions. We can send your product, gift-wrapped (if you’d like) and ready to be received by that lucky person!




What if I want to return an item?


At Hug the Earth, we have a 100% satisfaction guarantee! If you’re not completely satisfied with your purchase, you can return it and receive a full refund!




What if I want to place a large order?


That’s easy! Just drop us an email along with the products you’d like and the quantity!




What should I do if I lose the instructions?


Not to worry! You’re not the first, and you certainly won’t be the last! Just drop me an email at info@hugtheearth.co.uk, and we’ll send over a new set of instructions.




How else can I support Hug the Earth?


There are loads of ways to support us! You can leave us a killer review; you can rave about us on social media; you can even send us a likkle video of you using one of our products!




How do I know once my order has been confirmed?


Once you have ordered, you should immediately receive an email confirming your order.




How do I cancel or amend my order?


If for any reason you’ve changed your mind, email us as soon as possible and we’ll let you know if you can make changes or if your order has already been shipped out.




Do you ship internationally?


Hug the Earth is currently reviewing our international shipping policy in light of recent changes to international shipping policy. (You know the ones!)